Terms and Conditions
Please note that 'Rugs of Petworth' and 'The Large Rug Company' are trading names of The Oriental Rug Company Ltd, registered in England, company number 6546733.
Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by The Oriental Rug Company Ltd and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Oriental Rug Company Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Oriental Rug Company Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Website Usage Terms & Conditions:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Oriental Rug Company Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'The Oriental Rug Company Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 2 St David's Close, Odiham, Hook, Hants, RG29 1PD. Our company registration number is 6546733, registered in England. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
7 Day Satisfaction Guarantee
What happens if you don't like your rug when it arrives?
We offer a 7 day satisfaction guarantee on all products sold online. Just notify us within 7 days of delivery of your wish to return the item and arrange for it to come back to us within 14 days.
For those customers who cannot arrange delivery back to us we offer a chargeable collection service. More information can be found under 7 day terms & conditions.
General Terms & Conditions
Please read this document carefully before placing an order. By placing an order you agree to the terms and conditions as set out below.
- General Points
Purchasing Online
If you would like to purchase any of the products on our website, please add the desired item/items to your shopping cart and, whenever ready to complete the order, go to your shopping cart to review your items and proceed to payment.
Remittance Terms
We only accept card payments for online purchases, and require these to be completed at the time of order for your order to be valid. Should you wish to pay by other means, please call us on 01798 344027 and we may be able to find alternative methods by arrangement.
Prices
The prices payable for goods & services are set out on our site in Pound Sterling and include UK VAT. Export orders placed where VAT does not apply will be re-calculated at the check out.
Product representation
We endeavour to display colours accurately on our website, however given the different display settings on each users computing device, we can never guarantee 100% accuracy.
All dimensions are quoted are approximate and within a tolerance of +/- 5%.
Out of stock items
If you place an order for an item that is subsequently found to be out of stock, we will give you the option to either cancel the order and receive a full refund, or to wait the revised delivery time that we will indicate to you.
Credit card security
We use a reputable third party for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers.
- Your right to cancel
Stock, Sale & Special Orders items
Can be cancelled up to the point of dispatch.
Orders for bespoke items
Can be cancelled up to 48hrs of confirming your order. We are unable to offer any refunds on these items after this point
Out of Stock Items
If you have selected an item that is out of stock we will where possible notify you within 48hrs of your purchase and provide the option to cancel or change the item. If you wish to proceed with an order we will advise you of the estimated lead time for the restock. Please note lead times provided are only guidelines and are not contractually binding.
Cancelling an order prior to dispatch
We will accept cancellation on all stock, special orders & sale items up to the point of dispatch. Simply email us at info@rugsofpetworth.co.uk.
Dispatched Items
Once goods have been dispatched we are unable to cancel them. If you wish to return goods you may do so within 7 days of receipt – see below.
7 day satisfaction guarantee
Once you have received your item/s, we allow you 7 days to choose to return your item/s should they not meet with your approval. Just email us at sales@rugsofpetworth.co.uk. We ask that products are returned to us within 14 days of the date of initial delivery and we will provide a full refund. Customers can return items directly themselves or for a carriage charge per item we can arrange a collection on your behalf using our appointed courier (See 7 day satisfaction guarantee terms listed below for more details).
Faulty items
In the unlikely event that your rug is faulty you must notify our customer service department within 48 Hrs of receipt by e-mail to info@rugsofpetworth.co.uk. We will arrange a collection & inspection of all faulty items. If we find the goods to be faulty we will arrange a replacement or a full refund.
- Our right to cancel
Rugs of Petworth reserves the right to cancel the contract between us if:
- The goods you ordered are listed at an incorrect price due to a typographical error or an error in the pricing information provided by our suppliers.
- The goods you have ordered are unavailable or have been discontinued.
- We are unable to provide a delivery to your address.
If we cancel your contract we will notify you by e-mail and provide a full refund. We will not be obliged to offer any additional compensation for any inconvenience or disappointment caused.
- Delivery
Your order will be delivered to the address you provide at the time you place your order. It is your responsibility to ensure this information is correct. If your delivery details change please contact our customer service department by e-mail. Once goods have been dispatched we cannot change delivery details.
With the occasional exception, we charge a fee for delivering items to you. These prices are found on the product pages, and can be reviewed in the shopping cart before ordering.
UK Deliveries on stock items are usually made within 5 working days. NON UK deliveries on stock items are usually within 14 - 28 working days and we will endeavour to keep you up to date with the progress of your delivery.
Prices for delivery of bespoke items will be quoted an estimate delivery date at checkout. We will advise you by e-mail when your goods are ready for dispatch.
Estimated delivery times can be seen both within the rug information pages & within your account. These times are estimates only and are not contractual. We will not be obliged to offer any additional compensation if the goods are not delivered within this time frame.
We will advise you by e-mail of a delivery date prior to shipping. Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to a local depot and a new delivery scheduled. A maximum of 3 delivery attempts will be made - items held at a local delivery depot will be automatically returned to us if they have not been delivered within 5 working days. We do not offer timed delivery slots. All UK deliveries will take place between 9-5.30pm Monday to Friday.
Where you have ordered multiple items we reserve the right to dispatch them separately.
All goods remain the property of The Oriental Rug Company until they have been delivered to you. Once the goods have been delivered to the address nominated in your order they will be held at your own risk and we will not be liable for their loss or destruction.
Failed deliveries returned to us by our carriers are subject to a £10 re-consignment fee. Failed deliveries which are subsequently refunded are subject to a £20 return fee.
- Our Liability
In the unlikely event that your delivery is incorrect or faulty we require you to notify us within 48 hrs of receipt.
At our discretion we may then do one of the following:
- Make good any shortage or non-delivery.
- Following a collection & inspection replace damaged or defective products.
- Provide a refund for the amount paid by you for the goods in question.
- Limitations of our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.
This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.
- Important points
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party right
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our order confirmation set out the whole of our agreement relating to the supply of the goods to you by us.
- 7 day satisfaction guarantee terms & conditions
All Returns must be notified to our customer service department by email within 7 days of the date of delivery.
Once we have received an email confirmation of your return request you will be assigned a RETURN AUTHORIZATION NUMBER. It is your responsibility to ensure that all goods are well packaged to prevent damage in transit back to our warehouse. Please be aware that any item returned damaged in transit may be rejected, resulting in your right to a refund being waived. If you do not have appropriate packaging please advise us and we will supply you appropriately.
Rugs of Petworth Collection
If you request us to collect an item on your behalf all you will need to do is inform us by e-mail when the goods are ready for collection. We will then arrange a convenient pick up. Please note all collections are Monday to Friday only between 9.00am – 5.00pm.
Once we have received the rug back and are happy it has been returned in the same condition it was dispatched, we will issue a full refund of the purchase price minus the collection fee.
Rugs of Petworth Collections are charged as follows:
- Cushions £5 per item
- Small Rug (up to 3 square metres) £20 per item
- Medium Rug (up to 5 square metres) £25 per item
- Large Rug (over 5 square metres) £30 per item
- Failed Collections are charged at £15 for each collection attempt.
Customers Own Carriers
Customer using their own carriers will need to ensure goods are received by us no later than 14 days from the date of the original delivery.
Rugs of Petworth will not take any responsibility for damaged or lost items by 3rd party carriers or their partners. The ownership & responsibility of any item / Items being returned by the customer will remain their responsibility until the item has been signed for by one of our warehouse team. Rugs of Petworth also reserve the right to deduct any outstanding administration fees from the final refund that may occur if the consumer has not paid an appropriate or adequate return carriage fee. We strongly recommend that customers insure any item they are returning to us to cover for any eventuality.
Exclusions to 7 Day satisfaction Guarantee
All custom order items are non-returnable and are not subject to our 7 day satisfaction guarantee.
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